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Business Improvement & Transformation
Hiren Gandhi has over 20 years of experience in delivering business system solutions in large scale programs and complex environments. He is a results driven management consultant specializing in program and project management, IT, change management, client relationship management, and business process transformation. Industries Hiren has worked in include telecommunications, healthcare, local government, media and digital agency, financial services and retail. Notable firms Hiren has worked for include Deloitte, PwC, and Accenture.
Hiren’s client success stories include successfully leading a Robotic Process Automation (RPA) proof of concept with Deloitte and UI Path, achieving a 90% success rate against the sample data set of 20,000 patient records at St George’s Hospital, successfully facilitating the creation of the digital vision, strategy and roadmap for Greenwich Council, successfully delivering social care systems end-to-end through to Bahcesehir University (BAU) for Hackney Council’s 1000+ users, steering BT Health to achieve an E-Health Insider Award for ‘major healthcare IT development, and implementing operational changes to an outsourced Lloyds customer service desk that was failing to achieve service level agreement (SLA) targets. Other case studies of Hiren’s consulting include; improving all key performance indicator (KPI) targets by 25-40% within 6 months, developing a new ‘Role Based Access Control’ security model, with Accenture and Fujitsu that enabled the rationalization of a role structure (1500+ reduced to 25 core roles), proposing an integrated solution to senior managers at Royal Mail to improve knowledge sharing and data quality, and re-engineering operational processes of two investment banks, which resulted in staff cost efficiencies and additional revenues, in excess of £500k within 6 months.