Manager Change Toolkit 2026 Scripts Cadence Metrics

Role brief sections

• New standard in one sentence.
• Start stop continue.
• Two examples of good work.
• Two common mistakes and how to correct them.
• Support path and escalation path.

Quality test

• A manager can coach the brief without slides.
• A team member can restate expectations correctly.
• Examples match real work, not generic statements.

Internal reading: use Change Impact Assessment Template to build role level impact notes.

Leading indicators

• Manager reinforcement rate for critical teams.
• Proficiency checks from real work samples.
• Friction volume and median time to fix.
• Usage in critical workflow steps.

How to act on signals

• If reinforcement is low, reduce noise and reset priorities.
• If proficiency is low, add practice tasks and job aids.
• If friction is high, assign owners and publish fixes weekly.
• If usage is low, remove parallel paths and clarify rules.

External model overview for shared language: Lucid change model overview.

Pattern: Mixed messages

• Symptom: teams interpret the change differently.
• Fix: publish role briefs and a single manager script.
• Owner: business owner and change lead.

Pattern: Workarounds grow

• Symptom: parallel spreadsheets and shadow steps appear.
• Fix: log friction, assign owners, remove top blockers weekly.
• Owner: sponsor for policy and resourcing decisions.

Change name:
Role:

New standard in one sentence:
Start:
Stop:
Continue:

Two examples of good work:
1
2

Two common mistakes:
1
2

Support path:
Escalation path:

This week standard:
One example of good work:
One common mistake:
Practice task for the week:
Top blocker to remove:
Escalation path:
Signal to review next week:

Date:
Team:
Role:
Signal:
Evidence:
Root cause guess:
Impact:
Fix option:
Owner:
Due date:
Status:

Week of:
Critical roles:

Signals:
Manager reinforcement rate:
Proficiency check pass rate:
Friction items open:
Median time to fix:
Critical step usage rate:

Top blockers:
1
2
3

Decisions needed:
1
2

Next week actions:
1
2
3