Change Management Services for Leaders and Managers
Change Management Services for Leaders and Managers
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Want leader scripts, manager toolkits, and a weekly dashboard that sticks? Talk to a consultant
Why Leaders and Managers Matter
Preferred Senders
Employees want strategy messages from the sponsor and personal impact from their manager, according to Prosci research. source
Change Fatigue
Gartner recommends building team resilience and easing the load on managers to curb fatigue. source
30% Succeed
McKinsey reports success rates around three in ten without disciplined routines. source
Simple Models
ADKAR and Kotter give practical steps leaders and managers can use together. ADKAR; Kotter 8-Step
Leader and Manager Roles
- Sponsor (executive): set the case for change, show visible support at key moments, and remove blockers.
- People manager: explain what changes by role, coach through ADKAR steps, and keep two-way communication flowing.
- Change lead: run the cadence, scripts, content, training, and a simple KPI pack. Align with project and benefits tracking from PMI BRM.
30-60-90 Playbook
First 30 Days: Set The Routine
- Publish the sponsor message: why now, what changes, when it happens. Keep it short and repeatable.
- Give managers a talk track, a one page FAQ, and a simple team impact worksheet.
- Stand up the weekly review with three views: adoption, risks and questions, and next steps.
Days 31 to 60: Coach And Prove
- Run team huddles. Managers log questions and escalate blockers. Change lead aggregates themes and closes gaps.
- Start quick wins that reduce friction. Share examples from teams to build momentum.
- Track adoption KPIs and link to benefits tracking so finance sees progress.
Days 61 to 90: Scale And Transfer
- Extend to more teams with a clear playbook and shared calendar.
- Publish a short outcomes report for leaders: what improved, what still needs work, and the next quarter plan.
- Hand steady state to a Transformation Office once metrics hold.
Pillars, Moves, KPIs, and References
| Pillar | Typical Moves | KPI | Reference |
|---|---|---|---|
| Sponsor Messages | Why, what, when script. Visible support in key forums. | Message reach and recall | Prosci preferred senders |
| Manager Coaching | Team huddles, ADKAR checks, two-way Q&A log. | Adoption rate, sentiment | Prosci roles |
| Cadence And Rhythm | Weekly review, decision log, quick wins. | Percent on track | Kotter 8-Step |
| Benefits Tracking | Link adoption to value with owners and evidence. | Benefit vs plan | PMI BRM guide |
| Fatigue And Load | Heat map changes, quiet periods, manager support. | Load score, collisions avoided | Gartner resilience |
| Results Reality | Focus on few moves. Keep proof points and close loops. | Target vs actual | McKinsey 30% |
Frequently Asked Questions
How often should leaders and managers communicate?
Leaders: biweekly forum updates. Managers: short weekly huddles plus ad hoc one to ones for concerns.
Which KPIs matter most?
Adoption rate, time to first value, sentiment, benefits realized vs plan, and change load by team.
What tools help managers?
A talk track, team impact worksheet, Q&A log, and a simple tracker for actions and risks.
Want leader and manager routines that stick and show results? We can supply scripts, toolkits, and a working cadence in two weeks, then scale across teams.
Related Reading
- Leadership and Organizational Culture
- Business Transformation Consultant and Transformation Office
- Effective Change Management and Its Role in Project Success
- What Is Post Merger Integration?
- Post-Merger Integration Strategy and Execution
Sources
- Prosci. Preferred senders and communication research. https://www.prosci.com/blog/understanding-why-some-communications-work-and-others-dont
- Prosci. Manager role in change. https://www.prosci.com/blog/core-roles-in-change-management
- Prosci. ADKAR overview. https://www.prosci.com/blog/adkar-model
- Kotter. 8-Step change model. https://www.kotterinc.com/methodology/8-steps/
- PMI. Benefits Realization Management guide. https://www.pmi.org/-/media/pmi/documents/public/pdf/learning/thought-leadership/benefits-realization-management-framework.pdf
- Gartner. Building change resilience. https://www.gartner.com/en/articles/building-change-management-resilience-for-you-and-your-team
- McKinsey. Transformation success rates. https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/successful-transformations
About the Author
Aykut Cakir, Senior Partner and Chief Executive Officer, has a demonstrated history in negotiations, business planning, business development. He has served as a Finance Director for gases & energy, pharmaceuticals, retail, FMCG, and automotive industries. He has collaborated closely with client leadership to co-create a customized operating model tailored to the unique needs of each project segment in the region. Aykut conducted workshops focused on developing effective communication strategies to ensure team alignment with new operating models and organizational changes.
