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Business Consulting Services with a Build Operate Transfer Model

Business Consulting Services with a Build Operate Transfer Model
Business Consulting Services with a Build Operate Transfer Model



Author: Aykut Cakir

Published: • Updated:

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Quick Answer:
Build Operate Transfer uses a partner to stand up and run a capability, then hand it to your team when KPIs and controls are stable. The model gives speed and optionality with a timed path to ownership, often in 12 to 24 months. See Deloitte’s BOTT framing and BCG’s transfer timelines for context.

Want a BOT that ends with a clean handover and a trained team? Talk to a consultant

Why BOT Works Now

12–24 Months
Typical build to transfer window cited in BOT programs for digital and product builds source; source.
Wave 2 Talent
Recent coverage highlights a renewed focus on BOT to access scarce skills in AI, cyber, and cloud source.
Lower Upfront Spend
Everest Group notes BOT’s appeal for lower short-term investment with option value at transfer source.
GBS Adoption
Rising interest in BOT and co-managed GCCs for capability centers in 2025 research source.

BOT Playbook: 30-60-90

First 30 Days: Frame And Build

  • Define scope, target KPIs, location strategy, and transfer criteria. Set a single tracker with owners and dates.
  • Agree the commercial construct and milestones, including employee transfer terms and intellectual property.
  • Launch recruiting, facilities or virtual workspace, and core tooling. Publish a RACI for build and operate phases.

Days 31 to 60: Operate And Stabilize

  • Run weekly reviews on delivery KPIs, quality, risk, and cost. Start knowledge transfer and documentation packs.
  • Introduce a light improvement program so the team reaches steady-state before handover.
  • Confirm compliance, security, and vendor contracts required at transfer.

Days 61 to 90: Prepare For Transfer

  • Run a mock handover covering people, payroll, benefits, contracts, and access. Close gaps.
  • Finalize the transition plan with critical dates, sign-offs, and a rollback path.
  • Publish the first quarter plan post-transfer with budget, hiring, and KPI targets.

Core Components

  • Commercial Model: BOT or BOTT, fee and transfer mechanics, employment and asset terms.
  • People: talent plan, leadership roles, retention and conversion incentives, culture integration.
  • Process And Tools: playbooks, documentation, security and compliance controls, service levels.
  • Transfer Readiness: KPI thresholds, audit checklist, acceptance testing, and month one plan.

Pillars, Moves, Metrics, and References

Build Operate Transfer Model Table
Pillar Typical Moves Metric Reference
Build Location and scope, recruit core team, stand up tools and controls, baseline KPIs Time to stand-up BCG
Operate Run to steady-state, improve quality and throughput, document and train Stability KPIs met Deloitte BOTT
Transfer People and contract transfer, access cutover, day-1 support and hypercare Handover complete DECODE timeline
GBS And GCC Use Use BOT for new or scaled captive centers with option value at maturity Retention and cost Everest Group
Talent Access Target scarce skills in AI, cyber, cloud; plan conversion and leadership Time to fill, ramp Deloitte CIO
Transfer Readiness Audit controls, finalize contracts, acceptance tests, Q1 plan Readiness score Everest via Accenture

Frequently Asked Questions

What makes BOT different from traditional outsourcing?

BOT is designed to end with ownership transfer. The partner builds and runs the capability to maturity, then hands over people, processes, and contracts so you own and scale the operation.

When should we choose BOTT rather than BOT?

Pick BOTT when the operate phase must also transform ways of working or technology so you receive a modernized capability at handover.

What risks should we plan for?

Talent conversion, license and contract novation, data and access cutover, and change management for receiving leaders and teams.

Want A BOT With A Clean Transfer? We can set the commercial model, stand up the team and tooling, and run a transfer that finance and HR will sign with confidence.

Request a working session

Sources

  • Boston Consulting Group. Own Your Digital Transformation with Build-Operate-Transfer. https://www.bcg.com/capabilities/organization/own-your-digital-transformation-with-build-operate-transfer
  • Deloitte. Build Operate Transfer Service Delivery and BOTT framing. https://www.deloitte.com/us/en/services/consulting/articles/build-operate-transfer-service-delivery.html
  • Deloitte CIO Journal. The Next Wave of Build-Operate-Transfer driven by talent access. https://deloitte.wsj.com/cio/the-next-wave-of-build-operate-transfer-driven-by-talent-access-30267b74
  • Everest Group. The Resurgence of the Build-Operate-Transfer Model. https://www2.everestgrp.com/report/egr-2023-34-v-6060/
  • Everest Group blog. Commercial construct of BOT for GBS. https://www.everestgrp.com/2020-07-understanding-the-commercial-construct-of-a-build-operate-transfer-bot-model-for-your-global-business-services-blog-.html
  • Accenture PDF citing Everest Group 2025 insights on BOT for GCCs. https://www.accenture.com/content/dam/accenture/final/accenture-com/document-3/Everest-Group-Procurement-Outsourcing-Services-PEAK-Matrix-Assessment-2025-Focus-Accenture.pdf
  • DECODE. BOT engagement timeline. https://decode.agency/article/build-operate-transfer-process/




About the Author

Aykut Cakir

Aykut Cakir

Aykut Cakir, Senior Partner and Chief Executive Officer, has a demonstrated history in negotiations, business planning, business development. He has served as a Finance Director for gases & energy, pharmaceuticals, retail, FMCG, and automotive industries. He has collaborated closely with client leadership to co-create a customized operating model tailored to the unique needs of each project segment in the region. Aykut conducted workshops focused on developing effective communication strategies to ensure team alignment with new operating models and organizational changes. 

 

 

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